I have had a few discussions on the warranty part of the store.
The impression is that there is none.
That could not be farther from the truth.
Think about this. Selling to DIY clients is labour intensive. On the average I spend at least an hour with each person answering questions and preparing responses when I have to give a more in depth answer. ( Usually great questions and appreciated.) One in three actually purchase products.
So why do I state that these are high performance drivers and if you smoke them your on your own?
Pretty simple actually.
The level of Quality control that goes into the fabrication of my drivers is unprecedented. Even the famed Scandinavian driver houses are not ahead of the test regime that my drivers go through. And actually I know of none that are even equal to my test protocol.
Every cone is weighed. Spider compliance is tested throughout the run. All hard parts are tested for dimensional accuracy.
Most of my baskets are custom. I take off the shelf baskets, work with an awesome factory that is willing to custom machine them to allow for greater utility in the design work that I am looking to accomplish. It's how for instance I can get the excursion I do out of some of the baskets that I use. They are not stock baskets!
A great case in point is the shallow woofer that I am working on.
The assembly methods are fool proof in the centering of the magnet on the motor and the height of the voice coil in the gap. Once set, they are no longer able to be altered.
That means that if they pass the testing, they meet or exceed the design targets. None of the famous build houses for instance test the motor flux density by an actual probing of the motor at four points on the clock. ( 12, 3, 6, 9) That is every single motor on every single production run.
Every single driver I make available is tested in this manner. The drivers that are low in flux density are either recharged or scrapped.
Every single driver is frequency response tested, and T/S parameter tested. They again either pass or fail. If they fail they are not shipped to me. And I do perform random samplings of testing just to make sure my build house is performing these tests.
I have been there and verified the accuracy of the testing methods and that their calibration is indeed correct.
So in effect I buy no duds. I sell no defective or suspect articles.
The reasons for any failure are not related to the manufacturing processes.
Yes this costs money. In the realm of 8 to 10 dollars more on woofer compared to competitive build houses.
But the competition doesn't do the same level of testing either.
So rather than work in the good old dragnet fashion of selling everything that comes off the production line. And offer a warranty because there is no other way to protect yourself against failures. I work the other way around. I sell products that are guaranteed to perform as they are specified.
And I use no fancy wording to exclude their warranty. I state it up front. I have done my job to the limits of what I know and understand to push the limits of quality and performance. I have done everything conceivable to provide a quality product.
So if you smoke em, well that's simply not my fault.
Mark's Ramblings, show and tell. And other sundries.